Effective Date: July 1, 2023

At Toybania.com, we strive to provide a satisfactory shopping experience. This Refund and Replacement Policy outlines our guidelines for refunds, returns, and replacements. By making a purchase on Toybania.com, you agree to the terms and conditions outlined below.

1. Eligibility for Refunds and Replacements:

   • Refunds or replacements are applicable for products that are damaged, defective, or significantly different from the description on Toybania.com.
   • To be eligible, you must report the issue within 7 days of receiving the product by contacting our customer support at [email protected].
   • Please provide your order details, a description of the issue, and any relevant supporting evidence, such as photographs or videos.

2. Return and Exchange Process:

   • Before returning a product, please contact our customer support to initiate the return process.
   • If the return is approved, we will provide you with instructions on how to return the product.
   • Products must be returned in their original packaging and condition, unless otherwise instructed by our customer support team.

3. Refund Options:

   • Upon successful verification of the issue, Toybania offers two refund options: a. Store Credit: You may choose to receive a store credit equivalent to the value of the returned product(s), which can be used for future purchases on Toybania.com. b. Original Payment Method: If preferred, we can initiate a refund to the original payment method used during the purchase.

4. Return Shipping Costs:

   • If the return is due to a product defect, damage, or an error on our part, Toybania will cover the return shipping costs.

5. Non-Returnable and Non-Refundable Items:

   • Certain items are non-returnable and non-refundable unless they arrive damaged or defective. These may include items such as clearance or sale items, or products explicitly marked as non-returnable on Toybania.com.

6. Replacement for Damaged or Defective Items:

   • In cases where a replacement is requested for a damaged or defective item, we will make all reasonable efforts to replace it with the same product. If the exact product is unavailable, we may offer a suitable alternative or issue a refund.

7. Refund Processing Time:

   • Once the returned item is received and inspected, we will initiate the refund or replacement process.
   • Refunds to the original payment method may take 5-10 business days to reflect, depending on your bank or payment provider.
   • Store credits will be issued within 1-2 business days and will be available for immediate use.

8. Discretionary Refunds:

   • In certain cases, Toybania may issue discretionary refunds for reasons not explicitly covered by this policy. These refunds are made at our sole discretion and do not imply a change in our policy terms.

9. Returns for Personal Preference:

   • Please note that returns for reasons of personal preference, such as not liking the product, are not eligible for refunds or replacements under this policy.

If you have any questions or need further assistance regarding our Refund and Replacement Policy, please contact us at [email protected].

Please note that this Refund and Replacement Policy is subject to change without prior notice. It is recommended to review this policy periodically for any updates.

By making a purchase on Toybania.com, you acknowledge that you have read, understood, and agreed to this Refund and Replacement Policy.